Introduction

SimpleX Physiotherapy is committed to protecting your privacy and ensuring the confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Personal Information

• Full name

• Phone number

• Email address

• Home address

• Date of birth

Health Information

• Medical history

• Injury details

• Treatment records

• NDIS-related information (if applicable)

Website Information

• IP address

• Browser type

• Pages visited

• Cookies and usage data

How We Collect Information

We collect information through:

• Website contact forms

• Appointment bookings

• Phone calls and emails

• In-person consultations

• NDIS referrals or support coordinators

• Website cookies and analytics tools

How We Use Your Information

Your information is used to:

• Provide physiotherapy assessment and treatment

• Manage appointments and communicate with you

• Develop personalised treatment plans

• Process payments and maintain records

• Improve our website and services

• Comply with legal and regulatory requirements

We only use your information for purposes directly related to your care and our services.

Disclosure of Your Information

We may disclose your information to:

• Your doctor or healthcare providers (with your consent)

• NDIS representatives or support coordinators (if applicable)

• Legal or regulatory authorities when required by law

We do not sell, rent, or trade your personal information to third parties.

Storage and Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

Your information is stored securely through:

• Secure digital systems

• Password-protected devices

• Secure storage platforms

• Restricted access to authorised personnel only

Cookies and Website Tracking

Our website may use cookies to improve user experience and analyse website performance. Cookies help us understand how visitors use our website so we can improve functionality and services.

You can disable cookies through your browser settings if you prefer.

Access and Correction of Your Information

You have the right to:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

To request access or corrections, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

SimpleX Physiotherapy
Address: 25 Patrobas Loop, Cranbourne East VIC 3977
Phone: 0402 520 458
Email: info@simplexphysio.com.au